Seminar: How To Make Our Russian Clients Satisfied With Their Travel?

Russia is an important market area to European travel business due to its close location and enormous potential.

Does your company and your staff have sufficient abilities to meet the needs of Russian clients?

By training your staff you can add the motivation to serve Russian clients and accordingly improve the client satisfaction.

Seminar includes:

• typical characteristics of Russian travellers
• habits and manners of Russians
• factors affecting travel plans
• general expectations of Russians about a certain country
• what interests Russians when travelling abroad
• advice on how to serve Russian clients

Duration of the seminar: 3 h (incl. one break 20  min.)

Lecturer: Ms Virve Obolgogiani

Inquiries and orders:

phone: 358 40 7674212
fax: 358 9 26940740
e-mail: